Returns & Exchanges

At Shira Jewelry, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange your items within 14 days of receipt, provided they are in their original condition.

Return Process

• 1.
  Contact Us

  Email our customer service team with your order number and the reason for the return to receive authorization.

• 2.
  Pack Your Items

  Securely place the jewelry in its original packaging, ensuring all tags and certificates are included to prevent damage during transit.

• 3.
  Ship the Package

  Send the package back to our studio using a trackable shipping method; please note that return shipping costs are the responsibility of the customer.

• 4.
  Receive Your Refund

  Once we receive and inspect your item, we will process your refund or exchange within 7 business days to your original payment method.